Client Testimonials

“The groups went well. Importantly, I thought Ariel and James, the on-site facility managers/hosts/contacts, were two of the very best people I've ever worked with at a facility. ”

Sachs Marketing Research


“I wanted to express my sincerest thanks for the successful completion of the research [project]! Even though it was a nail biter down to the wire ... your show rate was stellar, so the project was rescued. My hope is that we can work together in the future on something that does not cause (all of us!!!) additional gray hair! Thanks again to everyone for your professionalism and hard work. I so appreciate it. ”

Jean Moore Qualitative Research Management


“I just wanted to let you know that our recent project at The Idea Center in Indianapolis was perfect. Kim is a very capable, confident and organized individual. It is rare to see someone handle everything she did for us with seemingly little effort. I know we asked a lot of her, but she did it all with a smile. We are constantly working at focus facilities and have never had such a pleasant experience. We also worked with Kelly and Ann - and I only have good things to say about each of them. (Especially the chicken Ann cooked for us on Friday). The recruiting that was completed also exceeded our expectations. Thanks to Koa and her group. ”

– Debbie, Donoghue & Associates, Inc.


“To all of you at Herron, you did a fabulous job last week. Your IMPLUSE ratings from me are all 100. Kim was particularly helpful. Keep up the good work. ”

– Roger J., Mar-Quest Research, Inc.


“Hi Everyone, I just spoke to Steve and he told me that the groups went great. He said the respondents were great as well. Of four markets in which we conducted groups, Tampa was the best. Thank you for all your efforts to make this a success!”

– Sabina, Brado Creative Insight


“I just wanted to let you know that our recent project at The Idea Center in Indianapolis was perfect. Kim is a very capable, confident and organized individual. It is rare to see someone handle everything she did for us with seemingly little effort. I know we asked a lot of her, but she did it all with a smile. We are constantly working at focus facilities and have never had such a pleasant experience. We also worked with Kelly and Ann - and I only have good things to say about each of them. (Especially the chicken Ann cooked for us on Friday). The recruiting that was completed also exceeded our expectations. Thanks to Koa and her group. Thanks again ... ”

– Debbie H., Donoghue & Associates, Inc.


“... the groups went exceptionally well yesterday and ... the clients thought the groups were very informative. I realize that the [group] was difficult to recruit, but in the end it was a great group. Thank you for the professionalism you all provided and for keeping the communication flowing. You are all so wonderful to work with! Please pass on my sincere appreciation to everyone who ensured the success of these groups. By the way, the clients couldn’t rave enough about your facility; from the room layout, to the extra large viewing area, food etc. – they were all very impressed and are happy to be able to use your facility again! ”

– Karen Schmutz, Zeldis Research Associates


“The focus groups went extremely well. The recruits were very high quality and fit the profile of the people we were looking for ... From start to finish, you and your colleagues handled this project with great efficiency, flexibility and professionalism. You are all very skilled at your craft. You can bet that when we need a similiar project in the future, your facility will be the top of our list. Thanks for everything.”

– Ellen Drizin, St. Petersburg Times


“I just wanted to say thank you to ... your team for all the help with my user testing session last week. Everything went well, and I had another wonderful experience working with Herron. Please pass along my thanks to everyone involved with making my time with Herron a success. Thanks again!”

– Travis Smith, Tuitive


“What can I say other than thank you for such a superb recruit for the (insurance) groups. (The moderator) indicated "the groups rocked" and the clients were happy and got exactly the feedback they were hoping to get. Please pass on my sincere appreciation to everyone who worked hard to ensure the success of this study. It has been a pleasure working with all of you and I'm looking forward to the next opportunity.”

– Karen Schmutz, Zeldis Research Associates


“I just wanted to let you know what a wonderful experience we had last week at the Idea Center. The staff (especially Carol) were wonderful, they took great care of my clients and kept us informed all day of the response rate and trying to get everyone to show up. We had horrible weather to deal with but we only lost 3 people and they were able to get some of the later ones re-scheduled to come earlier in the day. That was so nice for everyone! The food was delicious and perfect. One client was so excited because she was actually able to eat a gluten free sandwich. I think that alone will convince them to use your facility again in the future. Personally I was thankful that the recruit was as good as we could get it and the respondents were all qualified. All in all it was great. ”

– Kathy Glandorf, ScarletKats


“We called on your facility to help us out in a very tight situation last week, setting up one-one-ones with a very difficult recruit and an unbelievably tight turnaround time. I just wanted to write in praise of your wonderful staff ... who handled it all with much grace under pressure and never missed a step (even with the many roadblocks that seemed to be continually thrown their way)!! Thank you again...hopefully we'll be able to work together again on an project with a longer lead-time. ”

– Bea Bartolotta, Kudzu Research


“My client, Perspecta Research, asked me to pass on to you (and I add my thanks also) with appreciation for the great job you all did with our project. You were well organized in the recruitment and carrying out the final phase of the project in all areas, and proved what 'pros' you are. It has been a pleasure working with you and I look forward to future projects with you. ”

– Esther Greenburg, Esther Greenburg & Associates


“Tammy asked that I contact you to thank you and your staff on doing a great job with our recent project. She was extremely happy with the recruit itself. She also wants you to know that your facility staff is amazing. Everyone went above and beyond in meeting all of our needs. She felt that you guys took total care of her and the clients under less than ideal circumstances. She particularly wanted to point out Kim. I know we had many last minute requests, tons of materials, room changes, etc. Tammy felt that everyone was just amazing and she is very appreciative. I would also like to thank you and your staff for a great job. Ara and I felt it was a pleasure to work with you and clearly your staff is top notch. Thank you for all of your hard work. ”

– Scott Cordell, Sachs Insights


“The facility was beautiful, (the hostess) was wonderful, the respondents were excellent and everything was great!”

– Thom Van Aken, Pearson Education


“I just received a call from one of the moderators for the project last week. She wanted me to pass a big Thank You to you and your team. She said the recruit was great and she really appreciated your staff allowing her & the team stay later than anticipated. ”

– Andrea Gagliarducci , Ipsos Understanding Unlimited


“Just a quick note to let you know that everything went really well in Indy. The team was pleased -- very happy. The facility was great -- great recruiting and homemade lasagna for dinner! WOW! Thank you for all of your hard work!”

– Michelle Taylor, MarketVision


“Clearly your firm understands that hosting a successful focus group project goes beyond the important task of locating qualified respondents and making sure they show up on time. The way you coordinated everything on the evening of the sessions greatly reduced my work load. Your entire team made it possible for me to relax, do my job and focus on my clients' needs because I was confident that all of the behind the scenes logistics were being executed flawlessly.”

– Rick Talley, Talley Research


“Thanks, Herron. Your dedication and perseverance on our study really made a difference.”

– Maddy Wolf, Premium Solutions


“I just wanted to follow up and comment on the wonderful experiences we had at your facility with our two recent projects. For both projects not only was the before project support (including updates and such) excellent, but while at your facility all of your personnel were stellar and the respondents were top notch. We were exceptionally well taken care of and thoroughly enjoyed everything. Please let everyone know that we think they did a great job and how much we appreciated all of their assistance. I will always call on Herron first when our research needs bring us to your markets again. Thanks.”

– Kristen Deevers, National City Corporation


“Please thank your team for me for all of their hard work on the catalog ethnographic study we completed this week. I'm very pleased with the learning and the respondents were great. From the recruiting (which I know was challenging) to the directions and maps to the trekking from house to house taking notes, your team did an outstanding job. Thanks to all of you! I look forward to working with Herron again in the future.”

– Brad Bennett, B. Bennett Company


“Our moderator couldn't say enough about what a great job you (collectively) did! She said the recruits were right on...your show rate was good...and the hospitality was exceptional. In fact, she asked that I pass on to you her kudos for your staff - said they [were] fabulous! I appreciate all your efforts!”

– Eileen Caffry, CBA


“Please use McDonald's on your list of happy clients. I would gladly recommend Herron to any company. Your staff was accommodating, professional and a pleasure to work with. The facility itself was perfect for the type of research McDonald's does. The kitchen was flawless and the backroom and over-flow rooms were well placed and spacious. McDonald's will definitely use Herron again for future research projects. Thank you for an excellent experience!”

– Lisa, McDonald's


“I wanted to let you know how pleased we were with our experience at The Idea Center(R) and with Herron Associates. You and your staff made the entire experience very enjoyable and productive ... The Idea Center(R) is a great facility and we look forward to returning in the future. Thank you very much for a terrific experience!”

– Greg Venable, Delphi Electronics and Safety


“The recruiting was great, the service was awesome, your facility is so beautiful and clean, we love your home cooked meals, and you are so conveniently located, everything was outstanding!”

Kentucky Fried Chicken


“Many thanks from PPG in providing an excellent service for us! The team at Herron was responsive with great follow-up. The facility offered even more than we expected in accommodating our needs ... Recruiting was right on target and as a result, our research was very productive. Thanks for creating such a satisfied client in PPG!”

– Mary Ann McCullough, PPG


“Our client was impressed and so were we. Herron Associates exceeded our expecations ... They are a classy facility from top to bottom. They have earned our highest regard and loyalty.”

– Jane Cook, Frank N. Magid Associates